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| This document provides a brief overview of the financial services market. It includes a market definition, discusses key trends and challenges, and considers how outsourcing decisions are made and by whom. This market is currently undergoing a very dynamic and stressful period, and service providers who take the right approach will be in a better position to succeed. |
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Features
Introduction Understanding the Financial Services Industry
Financial Services Defined
Trends in Financial Services
Trend #1: Expanding Worldwide Regulatory Requirements
Trend #2: Technology Spending
Trend #3: Shifting Customer Demographics Opportunities for Service Providers in the Financial Services Industry To Outsource or not to Outsource?
Factors in the Decision-Making Process
The Contracting Process Applications
Transactional Documents
On-Site Services
Electronic Presentment
Other Applications Conclusion
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