Figure 1: Which of the following types of mail pieces do you typically discard without opening or reading?

Figure 2: How many transaction documents to you receive in a typical month?

Figure 3: If given the choice, how would you prefer to receive your bills and statements? (Segmented by Country)

Figure 4: Approximately how much time (in minutes) do you spend reviewing each of your monthly statements?

Figure 5: How do you expect your use of online bills and statements to change?

Figure 6: Which method of bill payment do you use most often?

Figure 7: What was the primary reason that you contacted the provider about a bill or statement?

Figure 8: How do you feel about receiving TransPromo documents?

Figure 9: How familiar are you with the term “transpromotional”?

Figure 10: How many individual sheets do you currently send per envelope? What do you expect this number to be in 2011?

Figure 11: Approximately what percentage of your transactional print volume is digitally printed today, and how will this change in the future?

Figure 12: Why do you use color on bills and statements?

Figure 13: When selecting an external service provider, what are the most important factors that you consider?

Figure 14: Approximately what percentage of your customers would you expect to use electronic presentment today and in the future?

Figure 15: How do you expect your spending on the following types of transactions to change between now and 2010?

Figure 16: Have you seen an improvement in your response rate due to targeting tools?