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Global Customer Engagement Technologies Market Forecast: 2014-2019

Contents: 50 slide PDF presentation, Excel pivot tables
Published: December 2015
Our Price: $9,995.00

This is the first forecast of the global Customer Engagement Technology market providing an end-user revenue forecast between 2014 and 2019. In this first forecast, we currently focus on Customer Communications Management (CCM) technology. The market size is expressed in terms of end-user revenues split to revenues of new licenses (including upgrades), hosted revenues, maintenance and professional services revenues. We included the following regional break-downs: North America (United States and Canada), Central- and South America, Western Europe, Eastern Europe and Russia, Middle East and Africa, Asia Pacific (not including Japan), and Japan.
Table of Contents
  • Key Findings
  • Market Sizing and Forecast
  • Segment Discussions
  • Recommendations
  • Appendix

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