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| As detailed in the 2008 DSS Road Map, classification technologies can accelerate the repetitive decision-making associated with many content-centric processes. For example, these technologies can ease the adoption of records management, support faster and more consistent e-Discovery review, and enable automated customer communications handling. This document provides information on applications, business drivers, and best practices for leveraging these technologies, referencing the IBM Classification Module as a sample offering. |
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Features
Introduction
“Mundane” Decisions
Business Process Optimization (BPO) Classification in Context The Risk Mitigation Opportunity
The Modern Compliance Climate
Records Management
Hard Costs: Records Management
Hard Costs: Litigation Readiness The “Agile” Economy
Speed Matters!
The World Is (Not Quite) Flat
The Multi-Channel Multi-National Best Practices: People, Process, and Technology
Vendor and Product Selection
Change Management
Legal Admissibility
Technology Requirements
Classification & Analysis Methodology
Real-Time Learning and Optimization
Better Together – Classification and ECM InfoTrends’ Perspective
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