| InfoTrends defines Managed Print Services (MPS) as contracted third-party, ongoing services to promote the uptime, maintenance, and support of an organization's entire copy and print environment. These services may include the management of related software, networking, break/fix services, maintenance, supplies and parts replenishment, as well as fleet optimization.
Nevertheless, this definition does not detail critical nuances in the MPS market today. Leveraging primary research data and on-going conversations with vendors, customers, and channel players, this document provides an update for the MPS market.
Managed Print Service engagements can be separated into five distinct phases with individual goals and required tools. This document provides an overview of each phase, considerations for providers, and an examination of required tools by phase. This report can be leveraged as a primer for those unfamiliar with MPS and as a refresh tool for those looking to validate and expand their existing knowledge. |
