| Today’s document services providers have evolved considerably in the last few years. Many of today’s providers are savvier, more business-process-focused, and more capable of delivering a broad range of document services beyond print than in past years. They have cultivated a comprehensive knowledge of their customers’ business challenges and understand how to leverage that knowledge to enable greater success for their customers as well as their own enterprises.
In the document entitled A Vertical-Market Approach to Document Services in the U.S.: The Evolution from Printer to Partner, InfoTrends surveyed document owners and print services buyers across eleven vertical industries in the United States to profile, in detail, the document services requirements in each market. This document profiles the Financial Services industry, as defined by the North American Industrial Classification System (NAICS) codes 522 Credit intermediation and related activities, which includes depository credit intermediation, non-depository credit intermediation, and activities related to credit intermediation; and 523 Securities intermediation and related activities, which includes securities and commodity contracts intermediation and brokerage, securities and commodity exchanges, and other financial investment activities.
InfoTrends defines a document owner as an individual who is responsible for making decisions about and managing the creation, production, and/or distribution of documents. Examples include a marketing manager who is responsible for marketing collaterals or a training manager who develops a course curriculum. Part of this role may include buying print. A print buyer or print services buyer is defined as an individual for whom some portion of their job responsibility includes the purchase of print and related services from outside vendors for others within the organization.
This study focuses on the document services provided on-site or off-site by internal, staffed print or copy centers or by external printers, service bureaus, or document outsourcing providers. It explicitly excludes document applications produced on unstaffed, self-service workgroup or personal devices. |
